Have Questions? 

Frequently Asked Questions

FAQs

What is the Mission of Sizije?


We are an organization that provides unique and immersive travel experiences. We work to cultivate the modern day traveler through exposure to global communities and culturally curated experiences.




What experiences are listed for 2020?


You can always find all of our available 2020 experiences listed here.




Does Sizije offer refunds? (What happens to deposit if I can no longer make the trip? If refunds are available, how long do I have to cancel before the refund is no longer valid?)


All deposits are non-refundable. In the event that a cancellation request is submitted within the first 24 hours, a refund may be issued. For additional information on refunds please visit our terms and conditions page,




What is entailed in a Private Trip Experience?


Sizije will create a Private Trip Experience curated specifically for you. We will consult and schedule your discovery today! Click here for more information.




What is included in the Experience?


The included items will vary per experience. Please check the experience you’re most interested in to confirm the items that are included. For any additional information you may contact us at hello@sizi-je.com.




What is not included in the Experience?


Sizije experiences will almost never include: Round trip flights to and from your departure cities Visa and/ passport fees iIncidental room charges in hotels and homes Travel insurance Individual activities on your free days




Does Sizije require Travel Insurance?


Travel medical insurance is required.We will verify that all travelers have such insurance in place and coverage as per the requirements listed above. You have the choice to use any travel insurance provider you'd like, as long as you send us proof of insurance at least one month before the scheduled departure. Failure to provide accurate proof of insurance prior to attending our trips will result in cancellation. Please note many comprehensive cancel for any reason insurance plans include medical insurance.




How do Payment Plans Work with Sizije?


For each payment plan you will begin with reserving your spot by paying a non-refundable deposit. Once the deposit has been paid, you will receive monthly invoices for your installment payments that will go towards your payment plan. All payments must be received before the first day of the trip. You will not be able to participate if you have not completed your payments.




DOES SIZIJE YOU OFFER REFUNDS?


*Please note that all purchases are non-refundable. Please try to make sure that you can attend a trip before booking it.* In the event you can no longer attend a trip, you may transfer your trip to someone else. Please note that It is your responsibility to sell your spot to someone else 18+ of age and contact us immediately in the event you can no longer attend a booked trip.





COVID-19

SIZIJE'S COVID-19 UPDATE


SIZIJE'S COVID-19 UPDATE Updated: June 5, 2020 Sizije has postponed retreats starting between March 31 and May 31, 2020. At Sizije, the safety of our travelers, experience leaders and team members is our top priority. With this in mind, we monitor world events very closely. Sizije makes operations decisions based on informed advice from a number of sources: 1. US Department of State For any Sizije retreat, if the US Department of State advisory is at ‘Do Not Travel’ then Sizije will either cancel the trip, reroute the itinerary or postpone the trip for another date to avoid the areas concerned. 2. Partners + Experience Leaders on the ground Sizije, has very close relationships with our partners and Experience Leaders on the ground in our destinations and we are in regular contact with them. Their in-depth knowledge and understanding of their various areas is vital. 3. Government travel advisories Most countries’ governments provide their own travel advice. See below for links to some of the larger ones: World Health Organization (WHO) Centers for Disease Control and Prevention (CDC) CORONAVIRUS (COVID-19) UPDATE: Sizije has made the difficult but necessary decision to postpone all retreats departing between March 31 and May 31 due to the fast-evolving travel restrictions being implemented across destinations globally. This provides travelers with assurance and the flexibility to postpone their trip to be enjoyed fully at a later date. Currently, our retreats from June 1st, 2020 onward are operating as scheduled. We thank you for your patience and understanding in these unprecedented times and we are communicating as efficiently as we can. We are urging patience as we work through this with you. Please read this FAQ document to find answers to your question before contacting our team.




My Retreat has been Postponed - What Happens Now?


If you have booked a retreat scheduled to depart between March 31, 2020 and October 31, 2020, you will be provided with a future travel credit valued at 100% of the price paid for your retreat. This travel credit will automatically be applied to your Sizije account and can be applied toward any Sizije retreat departing up to two years from the end of the month of your retreat’s postponement. All of your payments are on file with Sizije. Sizije does not offer refunds on postponed retreats. Sizije does not offer refunds on postponed retreats.




My Retreat is beyond the Postponement Date - What Happens Now?


If your retreat is set to depart outside the postponement window, and you cancel more than 90 days prior to departure, you can receive credit towards the payments that you have made, you can cancel in accordance with the regular Sizije terms and conditions and use that travel credit on file for use toward a future retreat as we have always allowed. We will continue to monitor developments and will be in touch with all registrants on a priority basis.




Will my Travel Insurance cover me if I decide to travel?


Many travel insurance companies are not covering travelers if they decide not to travel because of Coronavirus risks. This is because Coronavirus is now considered a “known risk”, and travel insurance never covers “fear” as a reason to cancel a trip last minute. If you are worried about trip cancellation coverage because of the Coronavirus situation, we recommend purchasing or upgrading your current plan to a “cancel for any reason” travel insurance plan. These plans are typically more expensive, but will give you the most likelihood of coverage should any event prevent you from traveling with us. It is your responsibility to confirm your travel insurance coverage.




What should I do if my flight is canceled due to COVID-19?


If your flight is cancelled due to COVID-19, you should contact your airline and travel insurance provider to discuss your travel options. Many airlines are rerouting flights to avoid affected areas and giving a 100% travel credit voucher if you choose to postpone your flight. If you are able to reroute, please share your new flight information with us.




How can you contact Sizije for further questions?


Please note that you may experience a longer than usual response time. Thank you in advance for your patience as we work through this together. You may contact us by email at hello@sizi-je.com.





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